This past week I had the honor of working with an amazing team from NYC! This is a team member’s testimonial video. Debbie Seidel-Bittke contracted me as an expert advisor to assist this team to evaluate and train up their front and back office. We started with customer service skills; from the first impression with the phone call to the post op call. Beyond customer service we covered; organization of rooms, OSHA, HIPAA, systems, job descriptions and tasks, emergency protocols, created a triage system for this busy oral surgery office, reviewed and updated office rules and regulations, created office chain of command. This was a successful three day in office consult. Contact us for your in office consult to start off the New Year with a fresh start! info@susankettererconsulting.com 520-981-0737
Susan Ketterer Consulting 